Terms of Service

Effective August 23, 2026

These Terms of Service (“Terms”) govern your access to and use of the Intentional website at beintentional.app, the Intentional iOS app, and related services we provide (together, the “Services”). The Services are offered by the company that operates Intentional (“Intentional,” “Company,” “we,” “us,” or “our”). Additional guidelines posted on the Services, including the Privacy Policy, are incorporated into these Terms.

By accessing or using the Services, creating an account, or clicking “I agree” (or a similar button) when that option is shown, you agree to these Terms on behalf of yourself or the entity you represent, and you confirm you have authority to do so. You must be at least 18 years old to use the Services. If you do not agree, do not use the Services.

Please read the Dispute resolution section carefully. It requires individual binding arbitration instead of court, and includes a waiver of class actions and jury trial. You have 30 days to opt out, as described there.

1. What Intentional is

Intentional is a personal tool for staying in touch with people who matter to you. It helps you remember to reach out and what to remember about their lives. It is not a social network. It does not send messages to other people on your behalf unless you review and send them yourself.

2. Accounts

Creating an account

Some features require an account. You agree to provide accurate information and keep it current. You may delete your account at any time: in the website or iOS app, open Settings, go to the Privacy section, and choose Delete my account. You may also email support@beintentional.app. Account deletion is immediate and permanent. An active web subscription is canceled immediately. If your account has an App Store subscription, you must cancel it with Apple before deleting the account. Limited billing records may remain where required for tax, accounting, fraud prevention, or dispute handling; they are not an archived Intentional profile. We may suspend or terminate accounts as described in Term and termination.

Account security

You are responsible for keeping your login credentials confidential and for activity under your account. If you believe someone accessed your account without permission, notify us right away. We are not liable for losses caused by your failure to keep credentials secure.

3. Access to the Services

License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your own personal, non-commercial purposes.

Restrictions

You may not:

Keep copyright and proprietary notices intact on any copies you are permitted to make.

Changes; no support obligation

We may modify, suspend, or discontinue the Services (or any part of them) at any time, with or without notice. We are not liable to you or any third party for that change. We have no obligation to provide support or maintenance, though we try to help when you write support@beintentional.app.

Ownership

Intellectual property in the Services — including copyrights, trademarks, and trade secrets — belongs to Intentional or its suppliers. These Terms do not transfer ownership to you except the limited license above. All other rights are reserved.

Feedback

If you share feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, non-exclusive, fully-paid, royalty-free license to use that feedback for any purpose without attribution. Do not submit feedback you consider proprietary or confidential.

4. Your content

You own the information you enter about the people in your life. You grant us a limited license to host, store, sync, display, and process that content solely to provide the Services to you — including optional AI features you use and backups needed to operate the product. We do not claim ownership of your journal.

You are responsible for the content you store, including that you have the right to keep it and that it does not violate law or these Terms. You can export or delete your content as described in the Privacy Policy.

5. Acceptable use

You agree not to use the Services to:

6. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes the personal information we collect, how we use it, and when we share it. If these Terms and the Privacy Policy conflict on collection or processing of personal information, the Privacy Policy controls.

The website uses cookies to keep you signed in and, on the website only, loads Google Analytics 4 to measure usage. There is no cookie-consent banner or consent-management platform; analytics are not gated on opt-in. Details are in the Privacy Policy. There is no separate cookie policy page.

7. Paid subscriptions

Paid access to Intentional Pro is currently offered on the website. Web payments are processed by Stripe. The iOS app does not currently sell in-app purchases; do not assume an App Store subscription exists.

Intentional Pro is $9.99 per month or $98.00 per year (18% off paying monthly). Each account gets one 14-day trial. We collect a card when you start and charge it at the end of day 14 unless you cancel during the trial. After a trial has been used, the next subscription is charged when you subscribe. You can cancel anytime. If you paid for a year, you keep the remaining time — we simply do not renew. We do not issue prorated refunds for unused time on a canceled yearly plan. Deleting your account is different: it cancels an active subscription immediately (you will not keep remaining time) because the account no longer exists.

Prices may change for future billing periods. If we change a price that applies to you, we will provide notice as required by law or the Stripe customer portal. Taxes may apply. Chargebacks or payment failures may suspend access.

8. AI features

Some features use commercial AI services through our backend. Suggestions are drafts for your review, not guaranteed accurate, and not professional advice. You decide what to save. We do not use your customer content to train our models. Those providers process submitted text or audio under their own terms, which can change. These Terms do not promise that a vendor will never use submitted content for training.

9. Third-party services and other users

The Services may include links to or integrations with third-party websites or services (including Stripe, Google, Apple, and AI providers). We do not control, endorse, or take responsibility for them. Their terms and privacy practices apply to that use.

Intentional is not a social network. If you ever interact with another user, that interaction is between you. We are not responsible for it and have no obligation to mediate.

To the fullest extent permitted by law, you release Intentional and its officers, employees, agents, successors, and assigns from claims arising out of the Services or third-party services. If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, INTENTIONAL AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL CODE. WHERE LAW REQUIRES WARRANTIES, THEY ARE LIMITED TO 90 DAYS FROM YOUR FIRST USE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) INTENTIONAL AND ITS SUPPLIERS WILL NOT BE LIABLE FOR LOST PROFITS, LOST DATA, SUBSTITUTE COSTS, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICES; AND (B) OUR TOTAL LIABILITY FOR ANY CLAIM IS CAPPED AT THE GREATER OF (i) $50 USD AND (ii) THE AMOUNT YOU PAID TO US UNDER THESE TERMS IN THE SIX MONTHS BEFORE THE INCIDENT. MULTIPLE CLAIMS DO NOT INCREASE THIS CAP.

12. Indemnification

You agree to defend, indemnify, and hold harmless Intentional and its officers, employees, and agents from claims and reasonable costs, including attorneys’ fees, arising out of (i) your use of the Services, (ii) your violation of these Terms, or (iii) your violation of law. We may take over the defense at your expense, and you will cooperate. You will not settle a claim without our prior written consent. We will try to notify you promptly of claims we learn about.

13. Term and termination

These Terms stay in effect while you use the Services. We may suspend or terminate your access, including by deleting your account, at any time if we believe you violated these Terms or as needed to operate or protect the Services. We are not liable to you for that termination. Sections that by their nature should survive — including ownership, your content license, acceptable use, disclaimers, liability limits, indemnification, dispute resolution, and general terms — survive termination.

14. Dispute resolution

Please read this section carefully. It affects your legal rights, including your right to sue in court and your right to a jury trial.

Agreement to arbitrate

Except as described below, you and Intentional agree to resolve all disputes arising out of or relating to the Services or these Terms through binding individual arbitration — not in court. Exceptions are: (i) claims that qualify for small claims court, brought individually; and (ii) requests for equitable relief related to intellectual property. This agreement applies to claims that arose before you agreed to these Terms.

Try to resolve first

Before starting arbitration, the party raising the dispute must send a written informal notice. Within 45 days, the parties will meet by phone or video in good faith. Send notices to support@beintentional.app with the subject “Dispute notice.” If the informal process does not resolve the dispute within 60 days, either party may start arbitration.

Arbitration rules

Arbitrations will be administered by JAMS (jamsadr.com). Claims under $250,000 (excluding fees and interest) use JAMS Streamlined Arbitration Rules; larger claims use JAMS Comprehensive Arbitration Rules. Unless the parties agree otherwise, arbitration will be in the county where you live. Arbitration materials are confidential.

The request must include: (i) your contact information and account email if you have one; (ii) a description of the claims and facts; (iii) the relief sought and a good-faith damages estimate; (iv) confirmation that you completed the informal process; and (v) proof of any required filing fee.

Authority of the arbitrator

The arbitrator may resolve arbitrable disputes, including the scope and enforceability of this section — except that courts decide challenges to the class action waiver, disputes about arbitration fees, whether a condition precedent was satisfied, and which version of this agreement applies. The arbitrator may award the same relief as a court, but only on an individual basis. The award is final and binding, and judgment may be entered in any court with jurisdiction.

Waiver of jury trial and class actions

BY AGREEING TO ARBITRATION, YOU AND INTENTIONAL WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY FOR COVERED CLAIMS. ALL DISPUTES MUST BE BROUGHT INDIVIDUALLY. NEITHER YOU NOR INTENTIONAL MAY BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING. If a court finds this class waiver unenforceable as to a specific claim, that claim may be litigated in state or federal court in California; all other claims remain in arbitration.

Fees, batching, opt-out, severability

Each party bears its own attorneys’ fees unless the arbitrator finds a claim was frivolous or brought for an improper purpose. If 100 or more substantially similar demands are filed against us within 30 days by the same firm or coordinated group, JAMS will batch them into groups of 100 with one arbitrator and one fee set per batch.

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@beintentional.app with the subject “Arbitration opt-out,” your name, address, and a clear statement that you opt out. Opting out does not affect the rest of these Terms. If any part of this section is invalid, it will be modified only as needed to make it enforceable; the rest remains in effect.

15. State-specific legal notices

The following apply only to the extent you are subject to that state’s laws. If they conflict with another part of these Terms, the state-specific text controls for those users.

California

You may report complaints to the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, 1625 N. Market Blvd., Suite N112, Sacramento, CA 95834, or (800) 952-5210. Under California Civil Code Section 1789.3: the provider of the Services is the company that operates Intentional. For complaints or more information, email support@beintentional.app. California residents may have additional rights under the CCPA/CPRA; see the Privacy Policy.

Colorado, Connecticut, and Virginia

Residents of these states may have access, correction, deletion, portability, and opt-out rights under their state privacy laws. See the Privacy Policy.

Nevada

Nevada residents may direct us not to sell certain covered information. We do not sell that information. To make a request, email support@beintentional.app.

16. General

Changes to Terms

We may update these Terms. If we make material changes, we may notify you by email or by a notice on the Services. Continued use after notice means you accept the updated Terms.

Governing law

These Terms and any dispute related to them or the Services are governed by the laws of the State of California, without regard to conflict-of-law principles. For claims not subject to arbitration, you and Intentional consent to exclusive jurisdiction and venue in the state and federal courts located in California. Either party may still seek injunctive or other equitable relief in any competent court to protect intellectual property, and either party may bring an individual small-claims action where that court has jurisdiction.

Export, electronic notices, accessibility

You will not export or transfer anything obtained from the Services in violation of U.S. export laws. By using the Services, you consent to electronic notices (email or in-product), which satisfy any requirement for written notice. We aim to make the website usable, including for people with disabilities, and welcome accessibility feedback at support@beintentional.app.

Entire agreement

These Terms, the Privacy Policy, and other policies referenced here are the entire agreement between you and Intentional about the Services. If a provision is invalid, it will be modified only as needed; the rest remains in effect. Failure to enforce a provision is not a waiver. “Including” means “including without limitation.” You may not assign these Terms without our consent; we may assign them. These Terms bind permitted assignees.

Copyright and contact

Copyright © 2026 Intentional. All rights reserved. Trademarks and logos on the Services are owned by Intentional or third parties and may not be used without the owner’s written consent.

Questions: support@beintentional.app.

support@beintentional.app